We take utmost care to give you a good shopping experience. Before applying for exchange or refund, kindly go through the instruction below.
To place an exchange request, contact at info@digaricreativehouse.com
More information regarding our products and online experience are as follows:
- All our products are manufactured with love and the utmost care, to ensure our customers can get the best of style and utility.
- We also ensure we provide pictures of the products across multiple angles and often with some common objects kept inside it to give you the best idea of the size and dimensions of the product.
- We also give you a magnified view of the fabric to ensure you get a good feel of the final product
- Each product undergoes a thorough Quality Check, before it is dispatched via our courier partners.
- Before dispatching the product to the customers, we make a video of the product too. We send the same video to you via WhatsApp or email.
All this is done to empower you to take the decision before making your purchase. Once a product is unpacked, we cannot sell it again to another customer in many cases and hence we only support limited returns or cancellation requests.
Overview
Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with invoice.
In cases of our product having a defect, kindly send us images of the defect to info@digaricreativehouse.com within 5 days from the date of receiving the package. Our team will inspect the case and get back to you with next steps, if this qualifies for a replacement. Note that we do not offer a return in this case. Do mention your order number in this email.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refund
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@digaricreativehouse.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@digaricreativehouse.com.
Shipping returns
To return your product, you should mail your product to our address, which we will mention when you through email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@digaricreativehouse.com for questions related to refunds and returns.